Head of Community
Affinity apps are a multiple-award-winning creative suite of professional applications, setting the new industry standard in the world of design. They have been adopted by millions of users worldwide and whilst we’re proud of what we’ve achieved so far, we have ambitious plans for growth.
Due to incredible success, we’re now recruiting for a Head of Community who can build and nurture a vibrant and engaged community around our brand.
The Role:The is an excellent opportunity for an individual who has proven experience at managing large communities, ideally created around a digital product suite. The ideal candidate will successfully lead the Affinity community team with the aim of turning users into loyal community members and advocates of the Affinity brand. With this in mind, we are looking for an individual who has experience at running global and localised campaigns and has exposure to growing large online communities.
Responsibilities
- Manage the Community Team to support, engage and delight the Affinity Community
- Lead the line on the community growth, engagement and retention strategy
- Maximise the engagement of our community by using data to inform the content plans and campaigns
- Ensue that all creative content campaigns are measurable against our key results and able to achieve our objectives
- Collaborate with the other teams to contribute towards community communications such as AMA sessions
- Work with the creative, digital, customer service and product experts to ensure we have a consistent, data driven tone of voice across all channels and communications
Requirements
- Proven experience at managing large communities, ideally centred around a digital product suite such as games or software
- Experience of growing large online communities and running global and localised campaigns
- Multi-lingual experience preferred
- Creative industry experience would be a significant advantage
- Excellent mentor and coach to people
- Proactive self-starter able to work under tight deadlines
- Data driven and analytical approach to budgets, targeting and segmentation
- Creative development of acquisition tactics
- Excellent written and verbal communication skills
- Collaborative and team orientated
- Objective driven, focused, purposeful and deliberate
- Technical skills in all leading analytics, advertising, data visualisation and reporting tools
We are proud of what we have achieved. We set the highest of standards for our products and ourselves and there’s a host of great benefits and rewards available in return.
The good stuff
Benefits
- Discretionary Company-wide quarterly bonus scheme — up to 8% basic salary per year
- Health Insurance
- Company Pension Scheme
- Holidays: 25 days minimum plus 2 company shut down days & 8 bank holidays
- Life Insurance
- Car parking and monthly car wash
- Showers for cyclists & lunchtime runners
- Breakout spaces, arcades and pool table
- Flexible hours
- Relocation package
Our location
The Software Centre
Wilford Industrial Estate
Wilford
Nottingham
NG11 7EP
How to apply
Please email recruitment@serif.com with the following:
- The role you are applying for (please include in subject line)
- Your full name and phone number
- Your CV and pitch for why you’re the right person for the job
- Note: Applicants must be eligible to work in the UK. This role is based at our Nottingham HQ and not available to remote workers. However we can help with relocation costs for the right candidate!