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Technical Support Advisor

Affinity apps have quickly become some of the most well respected professional creative apps available, winning multiple awards including an Apple Design Award and App of the Year, as well as thousands of 5-star customer reviews from around the world.

Due to growth, we’re looking for 3 experienced and proactive Technical Support Advisors to join our dedicated team to help provide first class support for our suite of award-winning Affinity software.

Responsibilities

  • Monitor and provide outstanding technical support on all customer communication channels including support email addresses, forums, social media and other public platforms such as YouTube
  • Investigate problems with installation, software usage and the support materials
  • Test and check the user experience of support services such as websites, web services and portals. This includes working to test, address, resolve and communicate any issues
  • When required, liaise with the Quality Assurance team to investigate, and report bugs and technical issues to the Development team
  • Communicate with Corporate and Education customers as required to primarily help with installation and software usage, plus any other issues that may arise

Requirements

  • Minimum of 2 years’ experience investigating software problems on Mac and/or Windows and iOS operating systems
  • Experience of working with Vector, Desktop Publishing and Imaging products preferred
  • Proven experience in engagement strategies, customer report investigations and issue resolution
  • Ability to work on own initiative and within a team environment
  • Proven time management and problem solving skills
  • Excellent communication skills, both written and verbal
  • Flexibility to provide support cover for holidays, evenings and weekends as required

Those added extras…

  • Working knowledge of the Affinity suite of applications would be advantageous
  • Experience with Serif support systems (Freshdesk ticketing, helpdesk and Jira Bug tracking software) and procedures preferred
  • Educated to degree level or equivalent preferred

We are proud of what we have achieved. We set the highest of standards for our products and ourselves and there’s a host of great benefits and rewards available in return.

The good stuff

Salary
£23,500 - £25,000 (dependent on experience)

Benefits

  • Health Insurance
  • Company Pension Scheme
  • 27 days holiday + bank holidays
  • Life Insurance
  • Car parking and monthly car wash
  • Showers for cyclists & lunchtime runners
  • Breakout spaces, arcades and pool table
  • Flexible hours
  • Discretionary Company-wide bonus scheme of up to 8% basic salary per year
  • Relocation package

Our location

The Software Centre
Wilford Industrial Estate
Wilford
Nottingham
NG11 7EP

You’ll be working for
Leigh Davison
Technical Support Manager

How to apply

Please email recruitment@serif.com with the following:

  • The role you are applying for (please include in subject line)
  • Your full name and phone number
  • Your CV and pitch for why you’re the right person for the job
  • Note: Applicants must be eligible to work in the UK. This role is based at our Nottingham HQ and not available to remote workers. However we can help with relocation costs for the right candidate!
Apply now
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