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Crashing on zoom


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Downloaded the Affinity Designer Windows Beta yesterday (27/09/2016) and found every time I zoom in or out (using the zoom tool or by navigating to the view menu and zooming from there) the application crashes.

 

I receive an error message which says:

 

"An Unhandled Exception has occurred and the application cannot continue. The Crash Reference dialogue will be displayed when the application is restarted. Code: 0x80070057"

 

Upon restarting, the message is:

 

"Affinity Designer has been restarted after a serious error. The error report will now be sent. Reference: 1690be94-851f-46ae-928d-8fd98b7dcbf4"

 

Anyone else having this problem?

  

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  • Staff

Hi Elliott,

 

I've been unable to reproduce this so far. I'm sure we had an issue a while back with zooming but it has been fixed for a while.

 

Can you close the app down and open it again with the Ctrl key held down. Once a dialog appears, can you click Clear and then see if you can get it to crash again.

 

Thanks

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Update: The error doesn't present itself in "Web" or "Device" documents, only in "Print" and "Photo".

 

Also, in "Print" and "Photo" docs I am able to zoom using Ctrl + Scroll wheel, just not using the zoom tool or through the view menu.

 

Cheers

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  • 6 months later...

I am going to bump this topic because I've been experiencing this issue a ton lately.

Crash on zoom. Specifically crash on zoom with CTRL + scroll wheel. Happens a good 5-10 times a day.

Affinity usually saves my work as recovery temp files but if I am doing something tricky or complex I save a lot and it can be pretty hairy.

Any idea

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I am going to bump this topic because I've been experiencing this issue a ton lately.

Crash on zoom. Specifically crash on zoom with CTRL + scroll wheel. Happens a good 5-10 times a day.

Affinity usually saves my work as recovery temp files but if I am doing something tricky or complex I save a lot and it can be pretty hairy.

Any idea

 

Do you have any files in:

 

%APPDATA%\Affinity\Designer\1.0 (Beta)\CrashReports\

 

If so, can you upload them here so we can take a look? What mouse + driver are you using?

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