Invalid product key message on launch

[Nickillus]

Hi guys,

 

Just moved from DrawPlus and PhotoPlus to the new Affinity versions today, but unfortunately am having immediate issues.  In the first place the downloads refused to go smoothly.  While the Designer one went OK, if a bit haltingly, the Affinity Photo one froze my entire system several times.  Eventually I got both cleanly onto the system (theoretically) and managed to run the installs, apparently without any problems.  Designer launches fine.  Photo threw up a message declaring the product key is invalid, despite me copying and pasting what I was supplied.  I uninstalled, rebooted the system and reinstalled. First time Photo launched for me.   However second and successive launches have me locked out again, with the invalid product code message.

 

I'm on an i-5, Windows 7 Pro machine.  Relatively new system built late last year.  I apologise if this is a well trodden topic and I'm just not spotting it.  I will have to resort to using PhotoPlus 18 until this is resolved.  Glad I left i on my system.  Any help gratefully received.

 

Thanks in advance,

Nick

[MEB]

Hi Nick,

Welcome to Affinity Forums :)

Are you sure you haven't included any empty space at the end or filled a "0" zero instead of an "O" or vice-versa?

If you go to the Affinity Store, Downloads & Product Keys section you can copy/paste directly from there.

[Nickillus]

Hi Nick,

Welcome to Affinity Forums :)

Are you sure you haven't included any empty space at the end or filled a "0" zero instead of an "O" or vice-versa?

If you go to the Affinity Store, Downloads & Product Keys section you can copy/paste directly from there.

Hi MEB,

Thanks for the reply.  No that's definitely not the problem.  I'm not sure what's going on with the validation process here, but I have an ongoing issue.  I downloaded Affinity Photo again (to make sure I had a clean download), installed and validated without problem.  Now that works fine.  However the Affinity Designer that had previously been fine, now declares that it has an invalid product key instead.  So I re-downloaded Designer, and clean reinstalled it.  Now that works fine and Photo says it has an invalid product key again.  Installing and validating one seems to invalidate the other somehow????!!!!???  This ridiculous, little dance is something I really don't have time for and is quickly taking the shine off my long established fondness for Serif products.

 

Please tell me what I'm doing wrong and that it is easy to fix.  The time I've managed to spend in each looks promising, but there's no way I'll be considering Affinity Publisher based on this level of instability, so far.

 

Thanks in advance for any suggestions.

Cheers,

Nick

[Nickillus]

Righto - I think I've found the problem.  I wrongly made the assumption (never make assumptions - duh - I should know that by now) that Photo and Designer were making their own individual folder for their files as I installed them, which is what the legacy products seemed to do.  Checking the drive I placed them both onto, I find that not to be the case.  Their bits and bobs all intermingled.  That would explain why when I install one after the other, the previous one is suddenly presented with a new and incompatible product key.  Have created separate named folders and installed accordingly.  The problem, of my own creation seems to be solved - fingers crossed.  Ooh that's a relief.  Last thing I wanted was to have to try and find something to compete with these two for my workflow.