Jump to content

logo


Unable to export PDF on windows 10


  • Please log in to reply
14 replies to this topic

#1 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 18 March 2017 - 07:47 PM

Hi I'm unable to export PDF on windows 10 I'm getting message saying file could not be created any help would be great.

#2 sduccio

sduccio

    Advanced Member

  • Members
  • PipPipPip
  • 48 posts
  • LocationMantova

Posted 19 March 2017 - 10:55 AM

will you issue the file in order to let others test if the problem occurs?


OS: windows 10 home 64 bits


#3 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 19 March 2017 - 12:44 PM

Hi its any PDF I try to export I get the same message.

#4 sduccio

sduccio

    Advanced Member

  • Members
  • PipPipPip
  • 48 posts
  • LocationMantova

Posted 19 March 2017 - 03:11 PM

No idea, I can export anything. But it occurs when I try to export Affinity Sample Files: when I click on the export command, it returns the message, as they are locked. In this link MEB reports


OS: windows 10 home 64 bits


#5 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 19 March 2017 - 09:29 PM

I've loaded onto laptop and I'm getting the same problem laptop has windows 8.

#6 sduccio

sduccio

    Advanced Member

  • Members
  • PipPipPip
  • 48 posts
  • LocationMantova

Posted 20 March 2017 - 06:17 AM

have you installed any virtual pdf printers on both the machines?


OS: windows 10 home 64 bits


#7 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 20 March 2017 - 07:51 AM

No we haven't on either, ive seen other people have had the same problem but unsure if they got it sorted or not.



#8 sduccio

sduccio

    Advanced Member

  • Members
  • PipPipPip
  • 48 posts
  • LocationMantova

Posted 20 March 2017 - 09:27 AM

Weird. So if you try to export in jpeg or png it works, when you choose pdf it returns a program error or a system error? 


OS: windows 10 home 64 bits


#9 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 20 March 2017 - 09:36 AM

Hi Yes correct i can export in all other formats apart from PDF ive tried loads of files just keep getting the same message.



#10 emmrecs01

emmrecs01

    Advanced Member

  • Members
  • PipPipPip
  • 193 posts
  • LocationLincolnshire, UK

Posted 20 March 2017 - 09:45 AM

@B13NFC, I think the suggestion from sduccio made in an earlier post, of attaching here a file that does not export to PDF for you, would be the best way forward.  I know you said it was ANY file you tried this on but at least it might be possible for other users to test whether there is something "unusual" about your file or whether there is something "unusual" about your computers.

 

What is the actual wording of the "same message" you see when attempting a PDF export?

 

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer and Photo; looking forward to Affinity Publisher.


#11 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 20 March 2017 - 09:56 AM

Hi Jeff how do I upload the file ? :unsure: 



#12 emmrecs01

emmrecs01

    Advanced Member

  • Members
  • PipPipPip
  • 193 posts
  • LocationLincolnshire, UK

Posted 20 March 2017 - 10:08 AM

When you reply, make sure you select "More Reply Options".  At the bottom of the screen that then opens you should see an "Attach Files" area.  Simply do what it says there.

 

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer and Photo; looking forward to Affinity Publisher.


#13 B13NFC

B13NFC

    Newbie

  • Members
  • Pip
  • 8 posts

Posted 20 March 2017 - 11:14 AM

Hi File attached.

Attached Files

  • Attached File  djms.eps   71.1KB   19 downloads


#14 emmrecs01

emmrecs01

    Advanced Member

  • Members
  • PipPipPip
  • 193 posts
  • LocationLincolnshire, UK

Posted 20 March 2017 - 11:24 AM

Hi.  Many thanks for this.

 

I've attached a pdf export from Designer.  It worked without problem!  So, I think it is reasonable to assume there is something "unusual" about your computers.  To discover what I think you may need the assistance of a local (to you) computer engineer.

 

Just as a thought; is it possible your firewall is somehow blocking the export?

 

Jeff

 

Attached File  djms.pdf   389.61KB   18 downloads


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer and Photo; looking forward to Affinity Publisher.


#15 sduccio

sduccio

    Advanced Member

  • Members
  • PipPipPip
  • 48 posts
  • LocationMantova

Posted 20 March 2017 - 12:23 PM

Hi Emmrecs01, yo could be right about the firewall, indeed in #5 he writes that the problem comes out on a second machine too. I think that B13NFC has installed on both the same program that does the conflict. So, let's suppose: B13NFC has installed on both something like adobe acrobat (or something similar with a pdf engine) and for some reasons the firewall is blocking or the host file is diverting to some wrong adresses. Could it be?


OS: windows 10 home 64 bits





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users