Help installing Affinity Windows software
During the installation of the Affinity range on Windows, the following issues can be flagged. Please see below the descriptions and possible mitigations available.
Supported Windows version not found
The following Windows versions are supported:
- Windows 7 Service Pack 1
- Windows 8.1
- Windows 10 (Anniversary Update or higher)
DirectX 11 not found
Affinity uses DirectX 11 acceleration to achieve smooth panning and zooming of the design canvas.
- Please see https://support.microsoft.com/kb/179113 for how to install DirectX 11.
Platform Update for Windows 7 not found
Affinity requires the platform update for Windows 7.
64-bit CPU not found
Your PC only has a 32-bit CPU. Unfortunately Affinity will not run on your PC unless it has a 64-bit CPU.
64-bit Windows not found (but CPU is 64-bit)
Your PC has a 64-bit CPU but you are currently running a 32-bit version of Windows.
- Please install a 64-bit version of Windows.
A more general FAQ regarding the Affinity range can be found in the Questions forum.